Deliver Excellent Customer
Experience with AI
Deliver Excellent Customer
Experience with AI
Empowering 2,000+ businesses to efficiently drive
development and growth
Communication creates value,
innovation drives growth
-
60%
Improve Efficiency
Reduce agent workload
AI Copilot boosts efficiency -
250%
ROI
Maximize your return on
Investment -
35%
Improve NPS
Deliver personalized
experiences
- Ticket
- Quality Inspection
- Voicebot
- Chatbot
- Livechat
- CallCenter
Ticket
Through the intelligent routing and automatic allocation of work orders, the collaboration barriers between departments can be broken through to ensure that every customer problem can form a complete closed loop of "acceptance - processing - follow-up - archiving", so that everything can be echoed and settled
Quality Inspection
The data collection and intelligent analysis covering the whole business link from Touchtouch, consulting, sales to after-sales help enterprises maintain a compliance base, improve service and sales efficiency and drive revenue growth during expansion.
Voicebot
Automatic access and intention screening of massive customers around the clock can not only accurately target potential customers, but also efficiently complete tasks such as notification, significantly improving the efficiency of business transformation and promoting business growth
Chatbot
The customer service robot can automatically handle more than 80% of customer interactions, which not only ensures efficient response and high-quality customer experience, but also helps the team focus on more valuable service links
Livechat
Omni channel access, one-stop response to customer needs, and multi-dimensional improvement of service efficiency and customer satisfaction
CallCenter
A secure and stable cloud call system that can respond to telephone hotline inquiries at any time, and each service can provide a higher quality customer experience
Tailored for Your Industry Challenges
Retail & E-commerce
Pain Points
High cart abandonment due to unexpected fees, complex checkout processes, and slow shipping. Inefficient post-sales support (e.g., cumbersome returns/refunds) and limited payment options further frustrate customers.
Solution
Our LLM-driven Chatbot + Omnichannel Support combo reduces abandonment with real-time price/ shipping clarifications, while Automated Returns streamline post-sales via self-service portals. Integrated payment gateways enhance checkout flexibility.
Manufacturing
Pain Points
Delayed response to client inquiries and equipment maintenance issues lead to lost opportunities and costly downtime.
Fragmented communication across teams exacerbates inefficiencies.
Solution
AI-Powered Inquiry Bots accelerates quote approvals and order processing.
Intelligent reception and ticket creation enables to deliver real-time tickets to provide expert guidance, minimizing downtime and improving operational efficiency.
Consumer Finance
Pain Points
Low efficiency in customer acquisition and debt recovery
Regulatory compliance pressures and poor digital engagement (e.g., low AI chatbot adoption) hinder service quality.
Solution
AI-Powered Lead Scoring optimizes marketing outreach, and Predictive Dialer + NLP boosts debt recovery success rates by 40%. Compliance-grade chatbots ensure 24/7 secure interactions, reducing manual workload.
Industry leading and independently innovative
AI core technology
Voice technology
- Speech synthesis: the average subjective impression score (MOS) is 4.2, highly anthropomorphic, and supports voice cloning
- Speech recognition: the accuracy rate of 30+languages exceeds 90%, which is widely used in event invitation, customer intention screening and other scenarios.
Natural Language Processing
- Rich experience in vertical large models, with more than 1 billion questions and answers
- One time solution rate of intelligent customer service session>80%
- The accuracy rate of intention recognition in complex scenarios is>90%
Machine vision
- OCR: Through the use of natural machine vision and large model technology, the accuracy of text recognition is>90%
- Image background recognition: the recognition accuracy is more than 85%, and millisecond response of millions of data
The choice of over 2,000 industry leaders
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Lima
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction.
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Zeelool Inc
With an AI customer service platform, Zeelool boosted agent efficiency by 50% and reduced nighttime service gaps by 80%, expanding its reach from 10 to 193 countries and powerfully supporting its global expansion.
Lima
As a global insurance technology giant, Remark faces challenges in multilingual customer service, compliant outbound calls, and sales efficiency improvement. Instadesk's AI outbound calling system provides it with many advanced and cutting-edge solutions in the industry.
IMOU
Achieved global service standardization via a unified AI workbench and real-time translation supporting 15 languages. Maintained a 99.2% SLA compliance rate for ticket processing, significantly boosting response speed and customer satisfaction
Alibaba International
Empowering Alibaba to Achieve Massive Outreach Growth & Multilingual AI Engagement, Boosting Conversion and Cost Efficiency.
Product & Knowledge Blog
- Live Chat
Top 10 Live Chat Ranking List of 2025 Which Brand Is More User-Friendly
With the mature application of generative AI technology, the 2025 Live Chats market has evolved beyond basic Q&A tools into an era of deep business integration empowered by intelligent agents. Today's Live Chat serve not only as communication channels between businesses and customers, but also as strategic intelligent hubs that drive sales growth, optimize service processes, and deliver personalized experiences. This article provides a comprehensive evaluation of the top ten most representative Live Chats currently available on the market, covering dimensions such as recommendation level and product introduction, offering authoritative reference for your enterprise.
- ChatBot
Break Language Barriers: Instadesk ChatBot AI Powers 24/7 Multilingual Global Customer Support
In today’s fast-paced digital landscape,businesses face unprecedented pressure to deliver seamless,efficient,and localized customer service across global touchpoints.Instadesk ChatBot’s next-generation omnichannel AI agent emerges as a game-changer,achieving over 80%automation across all operational scenarios and redefining the standards of intelligent customer engagement.
- Live Chat
The Key to Lechang's Globalized Services: Instadesk's Multilingual Customer Support Delivers Round-the-Clock Service Coverage
In today's rapidly expanding global market, an increasing number of businesses need to serve customers across different countries. However, challenges such as time zone differences, language barriers, cultural variations, and the difficulty of managing multiple communication channels while ensuring cross-border data compliance often prove daunting. Addressing these pain points, Instadesk's Live Chat is helping numerous enterprises effectively overcome overseas service challenges.
Product & Knowledge Blog
- Live Chat
Top 10 Live Chat Ranking List of 2025 Which Brand Is More User-Friendly
With the mature application of generative AI technology, the 2025 Live Chats market has evolved beyond basic Q&A tools into an era of deep business integration empowered by intelligent agents. Today's Live Chat serve not only as communication channels between businesses and customers, but also as strategic intelligent hubs that drive sales growth, optimize service processes, and deliver personalized experiences. This article provides a comprehensive evaluation of the top ten most representative Live Chats currently available on the market, covering dimensions such as recommendation level and product introduction, offering authoritative reference for your enterprise.
- ChatBot
Break Language Barriers: Instadesk ChatBot AI Powers 24/7 Multilingual Global Customer Support
In today’s fast-paced digital landscape,businesses face unprecedented pressure to deliver seamless,efficient,and localized customer service across global touchpoints.Instadesk ChatBot’s next-generation omnichannel AI agent emerges as a game-changer,achieving over 80%automation across all operational scenarios and redefining the standards of intelligent customer engagement.
- Live Chat
The Key to Lechang's Globalized Services: Instadesk's Multilingual Customer Support Delivers Round-the-Clock Service Coverage
In today's rapidly expanding global market, an increasing number of businesses need to serve customers across different countries. However, challenges such as time zone differences, language barriers, cultural variations, and the difficulty of managing multiple communication channels while ensuring cross-border data compliance often prove daunting. Addressing these pain points, Instadesk's Live Chat is helping numerous enterprises effectively overcome overseas service challenges.
